Reference

Open Privacy Policy Terms for Your Account

We keep the privacy terms plain: we collect only the account, device, and payment-reference data needed to run access, answer requests, and confirm DANA, OVO, GoPay, or QRIS…

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gajahselot88 Open Privacy Policy Terms for Your Account
REQUEST CHANNELS

Open Contact Paths For Privacy Requests

We keep three direct routes open when you want to change, export, or delete account data: live chat, email, and WhatsApp. Send the email or chat from your registered address or phone number, then include the exact request, the last login device if you know it, and the reply address you want us to use. If you are in Bandung or anywhere else in Indonesia, the same steps work on mobile or desktop, and our desk replies every day from 09.00 to 22.00 WIB.

Team online

Live Chat

Use the chat box for a privacy request at any hour. We match the message to your registered email or phone first, then tell you what we can change, export, or remove under the law that applies to you.

Email

Write to [email protected] with your request, the account email, and the device you last used. We keep the thread in one place so you can follow the status without repeating the same details.

WhatsApp

If you prefer phone, send the same request through WhatsApp during 09.00-22.00 WIB. This works well when you are away from desktop and still want the same privacy steps.

PRIVACY HANDLING

Switch Cookies, Security, And Retention

We handle privacy the same way we handle account access: only the fields needed for the task, no extra collection for unrelated use, and clear paths when you want a change.

Scope Control

We ask only for the data needed to open, verify, or adjust your account. If a field is optional, we say so before you submit it, and we do not repurpose the answer for unrelated use.

Cookie Use

Cookies keep your session alive and remember choices like language or the last page you opened. On Android Chrome, go to Settings > Site settings > Cookies to clear them; desktop browsers keep the same control in privacy settings.

Device Security

We use device signals to spot strange sign-ins, stop duplicate sessions, and protect account changes. If a login looks wrong, we may ask you to confirm the last device, email, or phone before we accept the request.

Retention Window

We keep records for the period needed to process the request, answer a dispute, or meet the law. After that, we remove or anonymise them so they no longer sit in active use.

Change Requests

You can ask us to correct your email, phone, or other account details by sending a clear message from the registered contact path. We will confirm the change only after we match it to the active account.

Who To Contact

For privacy questions, use the channels listed in the support section. We reply in the same thread, ask for only the minimum proof needed, and keep the conversation tied to the request you started.

Browse Privacy Questions We Hear Often

This page is where we spell out what we store, why we store it, and how you can ask for a correction. The answers below cover account data, cookies, retention, and contact steps, so you can check the policy before you share another field. If access rules change under local law, we adjust the page and keep the same contact paths for requests.

We keep the account fields you enter, the login record, and the device signals needed to confirm access, process requests, and match DANA, OVO, GoPay, or QRIS activity. We do not add extra fields unless the request asks for them.

Cookies remember your session, language choice, and anti-duplicate markers. They help the page stay in sync across mobile and desktop, and you can clear them in your browser settings whenever you want a fresh session.

We keep records only for the period needed to resolve your request, answer a dispute, or meet the law that applies to you. After that, we remove or anonymise the data so it no longer sits in active use.

Yes. Send us the exact change you want, such as a new email or phone number, from the registered contact path. We confirm the request against the active account before we update or remove anything.

Only the staff or service partners who need the data to run the account, answer your request, or meet a lawful obligation can see it. We do not open private fields to the wider public.

Use live chat, email, or WhatsApp from the support section. If you are on mobile, send the same request with your registered email or phone, and we will reply in the same thread.

When local law limits a request, we tell you which part can be completed and which part cannot. Access to the service also depends on local law and is available only where local law permits.

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